Frequently Asked Questions

When considering a franchise opportunity, you’ll want to research the brand to gauge how well it’s known. We encourage candidates to ask their friends and neighbors about iSmash to measure the awareness of the brand in their desired market.

In addition to speaking with members of the community, candidates should conduct an internet search and check social media to assess the local awareness of iSMASH. Candidates should also check for customer reputation and franchisee reviews. 

iSMASH has been operating its original company-owned location (originally called “Smash Therapy”) in Rochester, New York since 2018. Our second location opened in Syracuse, New York in 2021, the same year we began franchising.

Before buying a franchise, candidates should first verify that there are opportunities available in their desired geographic market. Contact us if you’re interested in learning more about how to start an iSmash franchise in your area.

When looking to buy an iSMASH franchise, we advise our candidates to choose a space that is between 3,000 and 6,000 square feet and located in a high-traffic retail commercial location. We have partnerships with real estate brokers and architects to assist you during this process.

Check out our Available Opportunities for more information.

With your staff of retail associates, usually about 6-10 part-timers per location, you’ll be working each day to create unique and memorable experiences for your customers. You’ll receive franchise training and support from industry experts who are just as connected to iSMASH as you and your staff.

To help ensure our franchisees get on the path to success, you’ll be required to complete our initial training program which includes attendance for two days at an existing iSmash training facility. 

When looking into a franchise, find out how much control you’ll have over day-to-day operations, which varies from concept to concept. At iSMASH, our franchisees are buying into a proven system.

The franchisee maintains our standards and is the face of the company on the local level. We’re always looking to improve, and we listen to our franchisees for ideas on how to make our brand stronger. However, all ideas must apply to our brand as a whole, and we make no compromises when it comes to the safety of our customers.

After opening, most franchisees need some time developing an understanding of what works and what doesn’t. Once they’ve built a solid foundation, franchisees can start to get creative. For instance, all franchisees must offer standard smash session packages, but franchisees are in charge of their pricing, promotional discounts, and group/party offerings.

Franchisees also have flexibility when it comes to customizing their locations, and have the power to create their own iSMASH design theme, so long as it adheres to our requirements. When building their teams, franchisees also have complete control over managing staff and can determine whom to hire and schedule as they see fit.

These are only some of the many ways franchisees can run their businesses. Contact us for more information about what you can do with your own iSmash franchise. 

We are currently offering iSmash franchises in all U.S. states except the following registration states:

California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, North Dakota, Rhode Island, Virginia, Washington, Wisconsin

If you are interested in opening an iSmash franchise in one of the above states, please contact us and we will add you to a list to ensure you are notified when we are legally allowed to sell franchises in your state. If you are interested in multi-unit development, we may be able to expedite the process.

The following are not registration states, however they do require us to file a notice or other documentation prior to engaging in the franchise sales process:

Kentucky, Maine, Nebraska, North Carolina, South Dakota, Utah.

If you are interested in opening an iSmash franchise in one of the above states, please contact us. If you’re qualified, we can initiate the filing process right away.

Check out our Available Opportunities for more information.

We do not offer master franchising, but we do have a multi-unit development agreement that offers a discounted franchise fee on three to five units and secures a larger designated territory pursuant to a development schedule. Contact us for more information about multi-unit development.